6 People Skills that Will Help Grow Your Business

By President of Sales & Marketing Tom Pinnock

We are in the people business so it only stands to reason that the more people skills we have the better we’re going to do. So with that said, let’s take a look at some things that we need to master.

Listen to Understand
At the top of the list is listening. It has been my experience that the best listeners are always the best networkers. It’s really simple; listen to what people want and show them how Reliv can help them get it. As a rule of thumb, we probably all need to talk less and listen more.

Act with Integrity
Another fundamental that is essential is integrity. It’s important that we act with honesty and never hype or exaggerate the products or the opportunity. Reliv was built on integrity, honesty, and always doing the right thing. If we say we’re going to do something, then let’s do it. Have that kind of reputation and people will follow you anywhere.

Work Diligently
Let’s be honest: To be successful in any business it’s critical to have a great work ethic. It’s not talent, good looks or IQ that will take you to the top. You must commit to working hard if you want to succeed. Indeed, if you treat Reliv like a business and work hard, then there is no limit to what you can accomplish. It’s an easy business when you work hard, but a tough business if you don’t. And never forget: if you love what you do you’ll shake the world to pieces and it will feel like you’re not working at all.

Think Optimistically
Be positive. Nothing in Reliv or in life is more important than having a good attitude. Stay away from “stinking thinking” and know that whether you think you can or think you can’t, you’re right. Squash those snipers in your mind that tell you you can’t do it and fill your mind and social calendar with encouraging thoughts and people. Embrace the knowledge that if so many others have done it, so can you.

Embrace Inclusivity
Tolerance for others is essential in the people business. Remember, Reliv is for everyone so that means you will have folks in your organization who don’t agree with your political or religious views. Stay away from topics that divide and instead focus on the ones that bring us together. In Reliv, that means wellness, entrepreneurship, and feeding the hungry. We can all agree on these important issues.

Lead By Example
And finally, always lead by example. Nothing rings more hollow than someone telling you to do something that they won’t do themselves. The speed of the leader is always the speed of the pack. If you want people in your organization to sponsor distributors and customers, then you need to be sponsoring distributors and customers. If you expect your downline to attend conferences and win trips, then you need to be doing the same.

So there you have it. Be a great listener, always be honest, don’t be afraid of hard work, be positive, embrace differences, and lead by example. Do these things and we’ll see you at the top.

The Power of Active Listening

The first full week of November is World Communication Week and a great time to take stock of your skills. As a Reliv Distributor, you hear a lot about learning to talk to people about Reliv products and the business opportunity of LunaRich. We learn to speak intelligibly about epigenetics and tell the story of how proper nutrition can make an amazing difference in people’s lives. Reliv offers excellent resources for sharing the Reliv story, but it is equally important to brush up on your listening skills.

Let’s take a moment to review the basics of active listening. Becoming a better listener means that you’ll better understand the needs of others and be able to direct them to the appropriate products or opportunity information.

In daily conversation, it’s not hard to tell that many people aren’t listening to what is being said. Research has shown that we only remember between 25 and 50% of what we hear. In the time that we should be listening, we are so busy formulating what we want to say next that we often miss the underlying messages. Worst of all, the person we should be listening to can often tell that we’re not really paying attention to them, and it can cause communication breakdowns. But there is hope! To enhance your listening skills, you need to practice active listening.

  1. Pay attention: Show the speaker that you’re attentive by looking at them directly. Ignore your phone, distracting thoughts and other things vying for your attention. Don’t mentally prepare a rebuttal while listening; instead, pay attention his or her body language and unspoken communication.
  2. Show that you’re listening: Nod when appropriate, smile and be expressive, assess your posture for openness (no crossed arms or turning away from the speaker) and encourage the speaker with small verbal comments without interrupting.
  3. Provide feedback: Reflect back when there is a natural pause by restating what you’ve heard. “It sounds like you are saying …” is a great phrase to use to show that you’ve been paying attention and ensure you understand what has been said. Ask questions for clarification and summarize occasionally to make sure you’re on the same page.
  4. Wait your turn: Allow the person speaking to complete their thoughts before you interject with questions. Avoid interrupting, as it will make the other person feel as if you are just waiting for your turn to talk and not really listening.
  5. Mind your manners: In conversation, the golden rule applies. Treat the person speaking how you’d like to be treated, and be respectful of the opinions of others. If you hear of an amazing story, be sure to check with the person before sharing it with others.

The very idea of someone sharing their health issues or financial worries and dreams with you shows that they trust you. Build that trust by honoring them when they speak. Remind yourself that your goal is to listen; everyone wants to be heard and it’s your job to learn about the needs of others so you can best present the Reliv opportunity to them.

Different people will find certain parts of the Reliv opportunity very appealing. True, we all want optimal health and finances, but by actively listening you will be better able to ascertain someone’s goals and tailor your message to them.