By Jennie Johnston, Director of Distributor Services
The first week of March is National Consumer Protection Week (NCPW). NCPW is a coordinated campaign that encourages consumers nationwide to take full advantage of their consumer rights and make better-informed decisions. You can rest assured in the course of your relationship with Reliv, your consumer rights are protected. Seeded in our Core Values, Reliv believes trust and integrity are fundamental building blocks to developing and maintaining lasting customer and Distributor relationships.
In all we do, we seek to support, protect and act in the best interest of Reliv customers and Distributors. As a member of the Direct Selling Association (DSA), we proudly abide by the DSA Code of Ethics, which ensures member companies are transparent in their marketing of products and business opportunities. In addition to the ethical standards to which we are held through the DSA Code, all Reliv Distributors agree to the Reliv Professional Code of Ethics. This professional code lays out Reliv’s expectations for Distributor conduct in the course of their Reliv business. Each element is designed to protect all Independent Reliv Distributors worldwide. Reliv’s guarantee and buyback policies fall right in line with our core values. Reliv offers a 100% money-back guarantee to retail customers. If a Reliv retail customer is dissatisfied with a Reliv product, they may return it within 30 days for their money back.
Reliv also offers a buyback policy to Distributors who determine the Reliv business is not for them. Reliv will repurchase all unused and resalable product that was purchased from Reliv by the terminating Distributor within the previous 12 months. This buyback repurchase will be made less packaging & handling and a 10% restocking fee. Reliv’s ethical standards and generous guarantees offer a high level of protection to the consumer and provide a high level of confidence in making the decision to become a Reliv customer or Distributor.
Just a Phone Call Away
Reliv’s unrelenting commitment to the principle of “Distributors First” has resulted in an A+ rating with the Better Business Bureau, a strong Distributor retention rate and excellent customer service survey results year after year. This principle is evidenced in every department of the corporate office, but I’d like to think even more so in the Distributor Services Center (DSC). While a Reliv Distributorship may be an independent business, it is a business with a built-in support team that is just a phone call away. In Reliv’s DSC, our primary purpose each and every day is communicating with Reliv Distributors to assist them in the course of their business. Whether it is a phone call, responding to an email or processing paperwork, each DSC team member is working to create a great Reliv experience for every Distributor.
Reliv’s team of customer service professionals is truly second to none. Their level of experience and longevity with Reliv is unique in the call center industry. In most call center environments you will find a high employee turnover rate. Not at Reliv! The average tenure for our current Distributor Services team is over 11 years! The kind of knowledge and experience that is developed over time creates an environment where business relationships and trust flourish. It also leads to Distributor expectations that are regularly exceeded.
Question about the compensation plan? Problem with a shipment? Inquiry about a promotion? Need to place an order? Set up a new customer? We are here for you! Give us a call at 800.735.4887 or email us at email@example.com.